Construction and Practice of Intelligent Multi-Channel Examination Reservation Platform

Li Ye; Wang Xinguo; Wang Jinjun; Gan Jie

doi:10.3969/j.issn.1674-1633.20240551

PDF(2240 KB)

China Medical Devices ›› 2025, Vol. 40 ›› Issue (2) : 46-51. DOI: 10.3969/j.issn.1674-1633.20240551

RESEARCH WORK

Construction and Practice of Intelligent Multi-Channel Examination Reservation Platform

Li Ye^a, Wang Xinguo^a, Wang Jinjun^a, Gan Jie^b

Author information +

History +

Abstract

Objective To construct an intelligent multi-channel examination reservation platform, optimize the medical treatment process for patients, solve the problems of patient examination reservation running back and forth, long waiting time, and to improve the efficiency of examination reservation. Methods Relying on the hospital’s information integration platform, the examination reservation process was reformed to achieve interconnection and data sharing with various examination business systems. The inspection and reservation resources of medical technology departments were unified and integrated, and the rule knowledge base was used to drive the intelligent algorithm to realize the one-stop reservation of online and offline multi-channel examination. Results The multi-channel examination reservation platform has significantly increased the examination reservation rate. The waiting time for patient examinations was noticeably lower than that before the platform was applied, and it was controlled within 30 min. In particular, the waiting time of MRI examination was reduced from (116.88±18.20) min to (21.65±7.30) min, and the differences were statistically significant (P<0.05). Conclusion The platform fully utilizes the hospital’s examination equipment resources, realizes one-click and precise reservation of multi-channel examination, provides patients with the most reasonable examination schedule time, which can meet the expectations of patients for convenient medical treatment and personalized examination, and improve the operation efficiency and service quality of the hospital.

Key words

medical technology department; examination reservation; rule knowledge base; multi-channel; one-stop reservation; precise reservation

Cite this article

EndNote

Ris (Procite)

Bibtex

Download Citations

Li Ye, Wang Xinguo, Wang Jinjun, et al. Construction and Practice of Intelligent Multi-Channel Examination Reservation Platform[J]. China Medical Devices, 2025, 40(2): 46-51 https://doi.org/10.3969/j.issn.1674-1633.20240551

References

[1] 国家卫生健康委, 国家中医药局. 关于开展改善就医感受提升患者体验主题活动的通知[EB/OL]. (2023-05-26)[2024-04-10]. https://www.gov.cn/zhengce/zhengceku/202305/content_6883385.htm.
[2] 山东省卫生健康委员会. 关于印发《解决群众急难愁盼问题百日攻坚行动方案》的通知[EB/OL]. (2023-05-06)[2024-04-10]. http://wsjkw.shandong.gov.cn/zwgk/fdzdgknr/tzwj/202305/t20230506_4307592.html.
[3] 毕鲁佳. 医技检查预约平台建设与应用[J]. 中国卫生信息管理杂志, 2023, 20(4): 616-621.
Bi LJ. Construction and application of hospital medical technology examination appointment platform[J]. Chin J Health Inform Manag, 2023, 20(4): 616-621.
[4] 吴志丹, 薛锦, 高原. 基于规则库的智能化医技预约流程构建[J]. 中国数字医学, 2021, 16(6): 38-42.
Wu ZD, Xue J, Gao Y. The construction of intelligent medical technology appointment process based on rule base[J]. China Digit Med, 2021, 16(6): 38-42.
[5] 管爱爱, 张杰, 骆荦. 智慧化检查统一预约平台的设计和应用[J]. 中国医疗设备, 2022, 37(7): 125-128.
Guan AA, Zhang J, Luo L. Design and application of intelligent examination reservation platform[J]. China Med Devices, 2022, 37(7): 125-128.
[6] 丁涛, 文伟, 谢兴林. 基于“互联网+”的线上线下一体化医技预约探索与实践[J]. 中国医疗设备, 2022, 37(9): 99-102.
Ding T, Wen W, Xie XL. Exploration and practice of online and offline integration of medical technology appointment based on “Internet+”[J]. China Med Devices, 2022, 37(9): 99-102.
[7] 伍祥林, 肖华成, 周宏. 肿瘤专科医院检查智能预约的精细化管理实践[J]. 中国数字医学, 2021, 16(3): 50-54.
Wu XL, Xiao HC, Zhou H. Fine management practice of examination intelligent appointment in cancer hospital[J]. China Digit Med, 2021, 16(3): 50-54.
[8] 丁宁, 魏冯. 2000余项检查实现“一站式”缴费、预约[N]. 四川日报, 2023-09-01(2).
[9] 林如. 医院医技检查预约系统建设及流程优化设计[J]. 中国医药科学, 2021, 11(18): 225-227.
Lin R. Construction of medical technology examination reservation system in hospital and process optimization design[J]. China Med Pharm, 2021, 11(18): 225-227.
[10] 姚远, 费晓璐. 医疗检查一站式精准预约系统的设计与应用[J]. 生物医学工程与临床, 2022, 26(4): 502-507.
Yao Y, Fei XL. Design and application of one-stop precise reservation system for medical examination[J]. Biomed Eng Clin Med, 2022, 26(4): 502-507.
[11] 胡艳丽, 郑瑞强, 孙党红, 等. 某院智能化检查预约统筹管理实践[J]. 中华医院管理杂志, 2024, 40(6): 438-443.
Hu YL, Zheng RQ, Sun DH, et al. Coordinated management of a hospital’s intelligent appointment for medical examination[J]. Chin J Hosp Adm, 2024, 40(6): 438-443.
[12] 杨洋, 徐进, 陈露, 等. 基于知识库引擎的检查自助预约系统研究[J]. 江苏卫生事业管理, 2023, 34(8): 1090-1093.
[13] 王毅豪, 宓林晖, 袁骏毅. 日间手术术前检查预约登记流程设计与应用研究[J]. 中国数字医学, 2023, 18(2): 27-31.
Wang YH, Mi LH, Yuan JY. Study on the design and application of appointment registration process for preoperative examination of day surgery[J]. China Digit Med, 2023, 18(2): 27-31.
[14] 李薇, 赵瑞兴, 谭伟锋. 基于规则库的智能医技预约平台的实现路径研究[J]. 中国设备工程, 2022, 502(14): 34-36.
[15] 熊志刚, 单杰. 分时段医技检查预约优化实践[J]. 中国卫生信息管理杂志, 2021, 18(6): 774-778.
Xiong ZG, Shan J. Optimal practice of medical examination appointment by time slot[J]. Chin J Health Inform Manag, 2021, 18(6): 774-778.
[16] 豆娟, 傅春瑜, 顾翔, 等. 基于智慧医院的医技检查预约排程智能系统的实践[J]. 中国医疗设备, 2022, 37(12): 114-118.
Dou J, Fu CY, Gu X, et al. Intelligent scheduling system based on smart hospital for medical laboratory examination[J]. China Med Devices, 2022, 37(12): 114-118.
[17] 陈娟, 李志会, 赵浩, 等. 分时段分项目组多途径预约模式在妇幼专科医院超声检查中的应用[J]. 中国妇幼卫生杂志, 2023, 14(6): 77-80.
Chen J, Li ZH, Zhao H, et al. Application of multi-channel appointment mode with time-segment and sub-project teams in ultrasonic examination at Women and Children’s Hospital[J]. Chin J Women Child Health, 2023, 14(6): 77-80.
[18] 申文武, 郑涛, 高原. 基于医联体资源共享的医院统一医技预约平台设计与实现[J]. 中国循证医学杂志, 2022, 22(10): 1189-1195.
Shen WW, Zheng T, Gao Y. Design and implementation of unified medical inspection appointment system based on medical alliance resource sharing[J]. Chin J Evid-Based Med, 2022, 22(10): 1189-1195.
[19] 余江, 廖通权, 张渝, 等. 无接触式医技检查自动化预约模式的构建与应用[J]. 中国医院管理, 2021, 41(10): 43-45.
Yu J, Liao TQ, Zhang Y, et al. Establishment and application of contactless auto-appointment model of medical examination[J]. Chin Hosp Manag, 2021, 41(10): 43-45.
[20] 程颖, 高伟, 李木, 等. 基于信息集成平台的医学影像检查流程智能化应用实践与思考[J]. 中国医院, 2021, 25(8): 72-74.
Cheng Y, Gao W, Li M, et al. Practice and thinking of intelligent application of medical imaging examination process based on information integration platform[J]. Chin Hosp, 2021, 25(8): 72-74.