Research on Construction and Application of Self Check-In System for Hospital Radiological Examination
YUAN Junyi1，YOU Liyu2
1. Department of Information Center, Shanghai Chest Hospital (Shanghai Chest Hospital Affiliated to Shanghai Jiaotong University),
Shanghai 200030, China;
2. Department of Computer Center, Luwan Branch of Ruijin Hospital, Shanghai Jiaotong University School of Medicine,
Shanghai 200020, China
Abstract：Objective To realize check-in process with self-service equipment, reflect the quality service of the hospital, and improve the environment of outpatient service. Methods Taking Shanghai Chest Hospital as the research object, a self check-in system based
on wall-mounted equipment was constructed. Manual window check-in and self check-in were selected as the reference group and the observation group, and the effect was empirically analyzed. Results Within 5 months, a total of 28,000 times of self check-in service was provided, and the model was recognized by patients, and the waiting time for examination was reduced. Conclusion Through the implementation of the system, the load of people flow in the waiting area was balanced, the number of window queues was reduced, and patient satisfaction was improved, which provided a reference for other medical institutions to expand the application scenario of self service.
袁骏毅1，尤丽珏2. 医院放射检查自助签到系统的构建与应用研究[J]. 中国医疗设备, 2020, 35(12): 125-128.
YUAN Junyi1，YOU Liyu2. Research on Construction and Application of Self Check-In System for Hospital Radiological Examination. China Medical Devices, 2020, 35(12): 125-128.
