Abstract：Objective To optimize the hospital outpatient process, so as to relief outpatient and medical
laboratory queuing at the peak period and improve the patients’ satisfaction and experience. Methods
On the basis of the implementation on original processes such as stored value card, outpatient knowledge
decision making auxiliary system was achieved with the help of the hospital self-service, booking
triage, and WeChat public platform. Aimed on two major phases including outpatient pre-hospital and
in-hospital, the system designed and implemented the hospital information query, auxiliary registration
booking, hospital self-service, positioning and navigation, providing best visit route and other functions.
Results The application of the system improved patients’ satisfaction significantly, shunted clinic
patients at the peak scientifically and alleviated the queuing problem of outpatient and technology
department. Conclusions outpatient knowledge decision making auxiliary system is aimed on exploring
further by the use of the informational ways to optimize the outpatient service process, and the thinking
of the hospital service to change from passive to active.
王颖，徐宝元，张玲，谢育涛，李军，陈艳超. 门诊辅助知识决策系统的研究与实现[J]. 中国医疗设备, 2017, 32(4): 132-135.
WANG Ying, XU Bao-yuan,
ZHANG Ling, XIE Yu-tao, LI Jun,
CHEN Yan-chao. Research and Implementation of Outpatient Knowledge Decision Making
Auxiliary System. China Medical Devices, 2017, 32(4): 132-135.
