Abstract:Shanghai Medical Equipment and Instrument Quality Control Center has launched the survey
among the 142 hospitals in Shanghai for 9 years. The ultrasonic imaging equipment is one of the most
important survey contents. The paper made a statistical analysis of market share and customer satisfaction
based on the investigation result of ultrasonic imaging equipment from 2007 to 2015. The positive
correlation was found between the market share and customer satisfaction, indicating that customer
satisfaction had positive effect on market share and vice versa.
汪黎君,李斌,胡兵,王龙辰,
陈磊,杨海,唐密,郑蕴欣. 基于九年超声影像设备售后服务质量调查数据的满意度影响力分析[J]. 中国医疗设备, 2016, 31(10): 22-24.
WANG Li-jun, LI bin, HU bin,
WANG Long-chen, CHEN Lei,
YANG Hai, TANG Mi,
ZHENG Yun-xin. Analysis of Satisfaction Influences Based on After-Sale Service Quality
Investigation of Ultrasonic Imaging Equipment in Recent 9 Years. China Medical Devices, 2016, 31(10): 22-24.