Investigation on Medical Equipment Configuration and Identification of Obstacles in AfterSales Service of Primary Medical Institutions in Zhejiang Province
WANG Jiming1, QI Jianwei2, SUN Jing1, ZHANG Ji2, XIONG Wei1, YE Qiuping1, FENG Jingyi1
1. Department of Clinical Engineering and Supplies, The First Affiliated Hospital, College of Medicine, Zhejiang University,
Hangzhou Zhejiang 310003, China; 2. Department of Medical Engineering, Zhejiang Hospital, Hangzhou Zhejiang 310030, China
Abstract:Objective To provide an in-depth understanding of the status quo of after-sales service in primary medical institutions
and provide a data foundation for the construction of a new regional after-sales service system. Methods First of all, questionnaire
was design through the expert method. Then, the questionnaires were issued and recovered by relying on the Zhejiang medical
equipment management quality control center to all levels of medical institutions in the province. Finally, statistical analysis of
relevant data was performed to obtain research results. Results The results indicated that tertiary hospitals had complete medical
equipment management programs and processes, and the management capabilities of the secondary and lower hospitals were slightly
lacking. Conclusion Medical equipment is an important material basis for the hospital to carry out medical treatment, which largely
determines the medical level and medical quality. The construction of medical equipment and its after-sales service in primary health
care institutions is an important basis and guarantee for the service capacity of grassroots health institutions. At present, the aftersales service of grassroots medical institutions still has problems that are not in place and not in place. The cost of after-sales service
of domestic medical equipment enterprises is also high, and it is urgent to construct a new regional after-sales service system to
effectively solve existing problems.
王吉鸣1,祁建伟2,孙静1,张吉2,熊伟1,叶秋萍1,冯靖祎1. 浙江省基层医疗机构医疗设备配置调查及其售后服务障碍的识别[J]. 中国医疗设备, 2020, 35(1): 13-17.
WANG Jiming1, QI Jianwei2, SUN Jing1, ZHANG Ji2, XIONG Wei1, YE Qiuping1, FENG Jingyi1. Investigation on Medical Equipment Configuration and Identification of Obstacles in AfterSales Service of Primary Medical Institutions in Zhejiang Province. China Medical Devices, 2020, 35(1): 13-17.