Abstract：Satisfaction survey of medical equipment after-sales service is one of the approaches for hospitals to monitor after-sales service quality of the suppliers. This paper puts forward a set of indicators and methods for medical equipment after-sales service satisfaction survey, adjusts traditional statistical methods, quantifies medical equipment after-sales service satisfaction degree, in order to provide some references for later purchase, maintenance and management of devices.
汪黎君，李斌，郑蕴欣，何德华. 医疗设备售后服务调查技术与统计方法的讨论[J]. 中国医疗设备, 2014, 29(7): 105-106.
WANG Li-jun, LI Bin, ZHENG Yun-xin, HE De-hua. Discussions on Investigative Techniques and Statistical Methods of Medical Equipment After-Sales Service. China Medical Devices, 2014, 29(7): 105-106.
