基于移动支付模式的医院收费管理系统的设计及应用

王琦1,李煜庆1,王威1,权少敏1,张拓航2,冀刚2

中国医疗设备 ›› 2022, Vol. 37 ›› Issue (1) : 51-55.

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中国医疗设备 ›› 2022, Vol. 37 ›› Issue (1) : 51-55. DOI: 10.3969/j.issn.1674-1633.2022.01.013
研究论著

基于移动支付模式的医院收费管理系统的设计及应用

  • 王琦1,李煜庆1,王威1,权少敏1,张拓航2,冀刚2
作者信息 +

Design and Application of Hospital Charging Management System Based on Mobile Payment Mode

  • WANG Qi1, LI Yuqing1, WANG Wei1, QUAN Shaomin1, ZHANG Tuohang2, JI Gang2
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摘要

目的 为患者提供高效的支付方式,改善收费体验,优化业务流程,提高患者满意度。方法 采用在线支付、二维码 支付等移动支付方式,通过移动终端进行支付,并与院内HIS进行对接,实现自动对账功能。结果 移动支付系统建设应用 后,应用效果和传统收费方式比较有统计学差异(χ2=42232.817,P<0.001)丨对就诊流程改善效果显示:收费时间平均减 少59.9%,患者排队次数平均降低71.51%,就诊时间平均缩短36.77%,和原流程比较有统计学差异(P<0.001)。管理系统 显著改善了患者在就诊过程中三长一短的现象,提高了医疗业务运行效率和患者满意度(P<0.001)。结论 移动支付具有安 全、高效、快捷的特点,且不受时间、空间的制约,支付后有消息提醒,电子消费记录便于查询,深受医患双方的认可, 具有较大的推广应用价值。

Abstract

Objective To provide patients with efficient payment methods, improve the charging experience, optimize business processes and improve patient satisfaction. Methods Mobile payment methods such as online payment, two-dimensional code payment were adopted to pay through the mobile terminal and connect with the HIS to achieve automatic reconciliation function. Results After the construction and application of mobile payment system, the application effect was statistically different from the traditional charging method (χ2=42232.817, P<0.001)丨 the improvement effect on the treatment process showed that the average charging time was reduced by 59.9%, the average number of patients queuing was reduced by 71.51%, and the treatment time was shortened by 36.77%, which was statistically different from the original process (P<0.001). It had significantly improved the phenomenon of “three long and one short” in the process of treatment, and improved the operation efficiency of medical business and patient satisfaction (P<0.001). Conclusion Mobile payment has the characteristics of safe, efficient and fast, and is not restricted by time and space. After payment, there are message reminders. The electronic consumption record is easy to query, which is deeply recognized by both doctors and patients, and has the value of popularization and application.

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王琦, 李煜庆, 王威, . 基于移动支付模式的医院收费管理系统的设计及应用[J]. 中国医疗设备, 2022, 37(1): 51-55 https://doi.org/10.3969/j.issn.1674-1633.2022.01.013
WANG Qi, LI Yuqing, WANG Wei, et al. Design and Application of Hospital Charging Management System Based on Mobile Payment Mode[J]. China Medical Devices, 2022, 37(1): 51-55 https://doi.org/10.3969/j.issn.1674-1633.2022.01.013
中图分类号: R318丨TP311   

参考文献

[1] 杨国莉,高庆喜,于军.患者移动服务平台在数字化医院建设 中的应用[J].医学理论与实践,2019,32(23):3931-3932.

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