Design and Application of Hospital Charging Management System Based on Mobile Payment Mode
WANG Qi1, LI Yuqing1, WANG Wei1, QUAN Shaomin1, ZHANG Tuohang2, JI Gang2
Author information+
1. Information Center, The 3201 Hospital, Hanzhong Shaanxi 723000, China丨
2. Chongqing Zhonglian Information Industry Co., Ltd., Chongqing 401122, China
Objective To provide patients with efficient payment methods, improve the charging experience, optimize business
processes and improve patient satisfaction. Methods Mobile payment methods such as online payment, two-dimensional code
payment were adopted to pay through the mobile terminal and connect with the HIS to achieve automatic reconciliation function.
Results After the construction and application of mobile payment system, the application effect was statistically different from the
traditional charging method (χ2=42232.817, P<0.001)丨 the improvement effect on the treatment process showed that the average
charging time was reduced by 59.9%, the average number of patients queuing was reduced by 71.51%, and the treatment time
was shortened by 36.77%, which was statistically different from the original process (P<0.001). It had significantly improved the
phenomenon of “three long and one short” in the process of treatment, and improved the operation efficiency of medical business
and patient satisfaction (P<0.001). Conclusion Mobile payment has the characteristics of safe, efficient and fast, and is not restricted
by time and space. After payment, there are message reminders. The electronic consumption record is easy to query, which is deeply
recognized by both doctors and patients, and has the value of popularization and application.
WANG Qi, LI Yuqing, WANG Wei, et al. , {{custom_author.name_en}}et al.
Design and Application of Hospital Charging Management System Based on Mobile Payment Mode[J].
China Medical Devices, 2022, 37(1): 51-55 https://doi.org/10.3969/j.issn.1674-1633.2022.01.013