Abstract：In order to strengthen the management of after-sales service of medical equipment, a lot of satisfaction surveys on after-sales service have been carried out in recent years. With the review of satisfaction surveys in Shanghai in the past 5 years, this paper discussed the organization form, evaluation content, evaluation object, respondents and regional settings of these surveys, and explored the development of evaluation methods for after-sales service .
李斌，汪黎君，郑蕴欣，何德华. 医疗设备售后服务质量的组织评价方法的讨论与展望[J]. 中国医疗设备, 2014, 29(8): 87-90.
LI Bin, WANG Li-jun, ZHENG Yun-xin, HE De-hua. Discussion and Prospect on Evaluation Methods for After-Sales Service Quality of Medical Equipment. China Medical Devices, 2014, 29(8): 87-90.
