Abstract：Objective To study the effect of using outpatient onestep
selfservice
machine to improve
service time in 3A
general hospitals, and to provide reference value for widely application of this
machine. Methods As a public hospital reform pilot since September 2011, our hospital had began to use
outpatient onestep
selfservice
machines. 500 patients on consultations in clinic of our hospital before
and after reform were randomly selected, and questionnaires were conducted on them to statistically
analyze the visit time and patient satisfaction before and after using selfservice
machines as well
as summarizing the problems and solutions during usage. Results After using onestep
selfservice
machines, the time of registration, waiting, payment and the total time for patients were significantly
less than before, and the differences were statistically significant (P<0.05). With self-service machines
used, patient satisfaction rate increased in seven aspects, including registration, waiting, treatment,
payment, testing, inspection and getting medicine, but the differences among registration, waiting,
treatment, payment and getting medicine were of statistical significance (P<0.05). The problems occurred
in using process were solved in time. Conclusion The onestop
selfservice
machine could obviously
shorten the outpatient visit time and improve patient satisfaction, which was expected to become a basic
configuration in every major general hospital after making rational allocation of hospital human resource
as well as standardized management.
李钟仁. 门诊一站式自助服务机对提高服务时间的调查研究[J]. 中国医疗设备, 2017, 32(3): 146-149.
LI Zhong-ren. Investigation on Effect of the One-Stop Self-Service Machine to Service
Time. China Medical Devices, 2017, 32(3): 146-149.
