Analysis on the Satisfaction of Patients to Hospital Pharmacy Automation
FU Fei1,2, HE Shan1, WANG Hui1
1.School of Management, Jilin Medical University, Jilin Jilin 132013, China;
2.College of Business Administration, Shenyang Pharmaceutical University, Shenyang Liaoning 110016, China
Abstract：Objective To investigate the patients’ satisfaction on effect of automation hospital pharmacy. Methods The index of
patients’ satisfaction was established, and the data of patients’ satisfaction degree was collected through questionnaire survey.
Results Through the analysis of 221 survey data collected in Jilin area in 2016, we found that patients were satisfied with the time,
efficiency, order and the accuracy of drug delivery in the hospital pharmacy of automatic drug delivery system. And the overall
satisfaction of the pharmacy automation had been higher than traditional hospital. Conclusion The level of patients’ satisfaction of
pharmacy automation was higher than artificial pharmacy. And it can improre the work efficiency of the pharmacy.
付非1,2，何珊1，王辉1. 医院药房自动化的患者满意度调查分析[J]. 中国医疗设备, 2017, 32(12): 141-142.
FU Fei1,2, HE Shan1, WANG Hui1. Analysis on the Satisfaction of Patients to Hospital Pharmacy Automation. China Medical Devices, 2017, 32(12): 141-142.
