Comparative Study on the Optimization of Outpatient Consultation in
the Construction of Intelligent Hospital
WANG Yan1, LU Fang2
1.Department of Information, Nantong First People’s Hospital, Nantong Jiangsu 226001, China;
2.Health Policy and Management School, Nanjing Medical University, Nanjing Jiangsu 210029, China
Abstract:Objective To improve the working efficiency and patients’ satisfaction by optimizing and reforming the outpatient services
process of hospital with the internet information and technology. Methods This study collected the clinical procedures, outpatient
visits and waiting time and satisfaction survey records of the hospital before and after the consultation process optimization.
Meanwhile, the comparison and analysis of the consultation procedure, the doctor’s queuing, the outpatient service site, the medical
treatment order and the information transmission were carried out. Results After the optimization of the out-patient procedure, the
patient visits increased to 137% each year, the waiting time was shortened by 20 min, and the patients’ satisfaction increased year
by year. Conclusion With the help of information technology, this optimization improves the outpatient environment, enhances the
working effectiveness and efficiency, ensures the service quality and increases the patient satisfaction.
王燕1,陆方2. 我院建设中门诊就诊流程优化的对比研究[J]. 中国医疗设备, 2018, 33(1): 160-162.
WANG Yan1, LU Fang2. Comparative Study on the Optimization of Outpatient Consultation in
the Construction of Intelligent Hospital. China Medical Devices, 2018, 33(1): 160-162.