1. 上海市第六人民医院 a. 医学装备处；b. 人力资源处，上海 200233；
2. 复旦大学 a. 大数据学院；b. 公共卫生学院，上海 200433
Establishment of An Evaluation Indicator System for Service of PET-CT
XU Xiu1a, CHEN Ying1a , WANG Lijun1a, YANG Hai1b, ZHOU Baosong2a, SUN Yuqi2b
1. a. Department of Medical Equipment; b. Department of Human Resource, Shanghai Sixth People’s Hospital, Shanghai 200233,
China; 2. a. School of Data Science; b. School of Public Health, Fudan University, Shanghai 200433, China
Abstract：Objective To establish a set of evaluation indicator system for assessment of PET-CT service from different manufactures.
Methods Firstly, an initial evaluation indicator system was built based on the related standards, the achievement of several
previous projects and rounds of discuss and consultation. Then, an expert consultation with the Delphi method was conducted to
finally establish the indicator system and the weight coefficients of indicators. Results The evaluation indicator system
included three first-level indicators, which were enterprise service, product service and customer service, and 21 second-level
indicators. The positive coefficient of expert consultation was 100%, the average authority coefficient was 0.88, and the coordination
coefficient of the first and second indicators was 0.945 and 0.588, respectively. Conclusion The indicator system has good authority,
consistency, rationality and operability. The evaluation scope covers three stages of pre-sale, in-sale and post-sale, and can comprehensively
evaluate the service of medical equipment from multiple levels and dimensions.
许修1a，陈颖1a，汪黎君1a，杨海1b，周保松2a，孙雨骐2b. PET-CT设备服务评价指标体系的建立[J]. 中国医疗设备, 2019, 34(10): 16-19.
XU Xiu1a, CHEN Ying1a , WANG Lijun1a, YANG Hai1b, ZHOU Baosong2a, SUN Yuqi2b. Establishment of An Evaluation Indicator System for Service of PET-CT. China Medical Devices, 2019, 34(10): 16-19.
