Abstract：To solve the problem of IT operation and maintenance management in hospitals, an IT operation and maintenance visual
management system was developed based on information technology infrastructure library (ITIL) architecture and messaging
platform, which was starting from the visualization of service support, visualization of service delivery and visualization of service
quality. This system realized the closed-loop management of IT operation and maintenance process, data, analysis and management,
which effectively improved IT operation and maintenance response time, IT operation and maintenance service quality. The
application of this system had changed the service mode of IT operation and maintenance. We also discussed the procedure, measures
and results of IT operation and maintenance of visual management.
马军a，闫若玉b，王斌a，杜伟南a，赵志远a，曹晓娇a. 基于ITIL架构的医院IT运维可视化管理[J]. 中国医疗设备, 2018, 33(8): 130-132.
MA Juna, YAN Ruoyub, WANG Bina, DU Weinana, ZHAO Zhiyuana, CAO Xiaojiaoa. Visual Management of Hospital IT Operation and Maintenance Based on ITIL Architecture. China Medical Devices, 2018, 33(8): 130-132.
