Abstract:Objective In order to understand and statistics the after-sales service situation of magnetic resonance imaging equipment
in domestic, the differences between domestic brands and imported brands in after-sales service performance were analyzed, and the satisfaction
degree of MRI equipment manufacturers in domestic in after-sales service was investigated and analyzed. Methods After-sales
service satisfaction evaluation questionnaire, which was based on expert advice, was used. We sent questionnaires to each cooperative
medical institution and collected satisfaction scores for statistics. Results Imported brands had an advantage in domestic market share, especially
in high-end products, while domestic brands had an advantage in medium-low field magnetic resonance imaging equipment market share.
Overall industry satisfaction was 4.13. Domestic brands Neusoft and United Imaging Healthcare led the brand comparisons were with
scores of 4.57 and 4.38. Domestic equipment scored low in “Product Quality” index. Conclusion Although domestic brands are not at
a disadvantage in the after-sales service satisfaction survey as a whole, they still need to improve in product reliability, ease of use and
high-end product development and promotion.
赵古月,尹建东,郭文力,侯阳. 2018年国内磁共振成像设备售后服务体验调查分析[J]. 中国医疗设备, 2019, 34(8): 23-27.
ZHAO Guyue, YIN Jiandong, GUO Wenli, HOU Yang. Investigation and Analysis of After-Sales Service Experience of Magnetic
Resonance Imaging Equipment in Domestic in 2018. China Medical Devices, 2019, 34(8): 23-27.